This privacy policy describes how Celestialprom (“Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you access and use the services. or make purchases from Celestialprom.com (the “Site”) or communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, a website visitor or another individual with information. information we have collected in accordance with this Privacy Policy.
Please read this privacy policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Who is responsible for data processing?
The service provider and personal data processor (controller) is Flexicreate LLC – The company that owns and operates the website Celestialprom.com. You can contact us using the following contact information:
Email: Customcare@Celestialprom.com
You can also contact our data protection officer at our address: 618 Cottonwood Ln, Greenville, MS 38701
How We Collect And Use Your Persional Information
When you interact with products and services on the Celestialprom website, you provide information to us, and we also collect data automatically. We will securely use this information to improve your experience when interacting and shopping on Celestialprom.
We collect and have collected personal information about you in the past 12 months from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service and to protect the Services, our services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Website and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or could relate to you. The following sections describe the specific categories and types of personal information we collect.
Information We Collect Directly From You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We use cookies, pixels and other technologies (collectively “cookies”) to recognize your browser or device, learn more about your preferences and provide you with features and services essential, helping us make our website more user-friendly and efficient, prevent fraudulent activity and improve security.
Our website uses 3 types of cookies: session (transient) cookies, long-term (persistent) cookies, third-party cookies:
- Session cookies: Deleted when you close your browser. Purpose: Store login information, language settings, etc.
- Long-term cookies: Stored on the device for a long time. Purpose: Identify the browser when revisiting, display favorite information and settings, track website usage behavior.
- Third-party cookies: placed by partner companies to track usage behavior across multiple websites. This data is collected anonymously by assigning an identification number, which is not combined with any other personal data you may have provided to us.
Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, and your IP address. you and other information related to your interactions with the Services.
Cookies cannot execute programs or transmit viruses to your device, and you can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies and when cookies expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. However, if you do this, you may have to manually adjust some preferences each time you visit a website, and some features and services may not work.
Information We Collect Through Cookies
In addition to the information collection methods mentioned above, Celestialprom also collects your information from third parties such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment and provide you with the products or services you request.
- Online tracking technologies: When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, Celestialprom or third parties we cooperate may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information Celestialprom collects from third parties will be treated in accordance with this Privacy Policy. Celestialprom is not responsible or liable for the accuracy of information provided to us by third parties. Celestialprom is also not responsible for the policies or practices of any third parties.
How We Use Your Personal Information
Celestialprom uses your personal information to provide you with the best shopping experience and fulfill our obligations to you. Below are details of how your information will be used:
- Providing Products and Services: We use your information to process payments, fulfill orders, and manage your account; notify you about the status of purchases, returns, exchanges, transactions and other account activities; arrange shipping, assist with returns, and help you post product reviews.
- Marketing and Promotions: We may use your information to send emails, text messages or postal mail about promotions, advertising and marketing information, personalizing the shopping experience on our websites and apps, including product recommendations and advertising tailored to your interests.
- Security and Fraud Prevention: We use your information to detect, investigate and prevent fraudulent, illegal or harmful activities.
- Customer Support: We use your information to best support you, including answering questions, handling complaints and improving our services based on your feedback.
Celestialprom is committed to protecting your privacy. We only use your personal information as necessary and appropriate to provide the Services to you. We also take appropriate security measures to protect your personal information from unauthorized access, use, disclosure, modification or destruction.
Cookies
We use Cookies on our Website. For specific information about the Cookies we use in connection with supporting Shopify for our stores, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interactions used with the Services (in our legitimate interests to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products and advertising on our Site and other websites. other.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or decline Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause certain Services, including some general features and functionality, to function incorrectly or no longer be available. availability. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.
Processing of data for web analytics
Our website uses Google Analytics, a web analytics service provided by Google Ireland Ltd. (“Google”) provided. To analyze how you use the website, Google uses cookies (see Section 2.1 b). The information about your use of the website generated by the cookie is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on our website, your IP address will be shortened by Google first within the European Union member states or other countries participating in the Agreement. agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and shortened there. On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activity and provide us with other services related to the use of the website and the internet.
The IP address transmitted by your browser in the context of Google Analytics will not be combined with other data stored by Google.
You can prevent the storage of cookies by selecting the appropriate settings in your browser software; However, please note that if you do this you may not be able to use the full functionality of our website. You can also prevent Google from recording and processing the data generated by cookies and relating to your use of the website (including your IP address) by downloading and installing the browser plugin available under following link: https://tools.google.com/dlpage/gaoptout. Specifically in the case of mobile devices, you can prevent Google Analytics from recording data by clicking here: https://www.youtube.com/watch?v=BLbkeJQCwK4. This will place an opt-out cookie to prevent recording when you visit our site in future. Please note that if you delete all cookies on your device, this opt-out cookie will also be deleted; In this case, if you still want to object, you must reset the cookies using the button above. The opt-out cookie is set per top-level domain, per browser and per device and only prevents the recording of data for this website.
This website uses Google Analytics with the “_anonymizeIp()” extension. The IP address is therefore further processed in a shortened form so that any personal association with the data subject can be excluded. If the data collected about you is related to you personally, that connection will be immediately excluded and the personal data will be deleted immediately.
We use Google Analytics to monitor and enhance user experience on our website. Thanks to the statistics we collect, we can continuously improve the website, making it more attractive and useful for you.
In addition, we also share certain aggregated and anonymous information with Store Owners, including the number of visits to their Stores over time and referral sources (e.g. Facebook searches, Google).
The transfer of personal data (if any) to the United States is strictly in accordance with the EU-US Privacy Shield.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Subject to your consent: We always respect your privacy. We only share your information with third parties when you give us permission to do so, such as when you request products sent directly from a partner or use a social login integration.
- Legal Obligations: In rare cases, Celestialprom may be required to disclose your information to comply with legal requirements, respond to subpoenas, or protect your rights and safety. , users or others.
- Business operations: We may share your information within our group for legitimate business purposes, such as preventing fraud or improving our services.
User-generated content
The Services may allow you to post product reviews and commentary, and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not control who can access this public content. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use or misuse of any information you disclose or receive. obtained from a third party.
Third Party Websites And Links
The Celestialprom website may provide links to other websites or online platforms operated by third parties. When you access these links, Celestialprom is not responsible for the security and privacy policies of external websites. You should check these policies yourself before providing any personal information. Celestialprom does not guarantee the accuracy, completeness or reliability of information found on external websites. Information you share on public or semi-public websites, including social networks, may be viewed by other users of Celestialprom or users of external websites.
Celestialprom’s provision of a link to a website does not mean that Celestialprom endorses the content, owner or operator of that website. Celestialprom encourages you to make your own judgment and decisions when visiting external websites. Always be careful when visiting external websites and sharing your personal information. Celestialprom is committed to protecting your privacy on our website, but we cannot control the practices of external websites.
Children’s Online Privacy Protection
The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details set out below to request its deletion. that news.
As of the Effective Date of this Privacy Policy, we have no knowledge of the fact that we “share” or “sell” (as those terms are defined in applicable law) your personal information. individuals under 16 years of age.
Sercurity And Retendtion Of Your Information
Celestialprom is committed to protecting your personal information. However, it should be noted that No security measures are completely secure. Although Celestialprom has put in place appropriate security measures to protect your personal information, there are no guarantees. absolutely safe. When you submit information to Celestialprom, that information may not be secure during transmission. Therefore, you should avoid using insecure channels to transmit sensitive or confidential information.
Our website stores your personal information for as long as necessary to: Maintain your account and provide the Services to you; Comply with legal obligations; Resolve disputes and enforce applicable Celestialprom contracts and policies. We will delete or anonymize your personal information when it is no longer necessary for the above purposes, unless longer retention is required by law.
Your Rights And Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, in certain cases we may deny your request where permitted by law.
- Right to Access / Know. You may submit a verifiable request for information regarding: (i) the categories of Personal Information collected, sold or disclosed by us; (ii) the purposes for which the categories of Personal Information are collected or sold by us; (iii) the types of sources from which we collect Personal Information; (iv) the categories of third parties to which we disclose or sell Personal Information; and (v) the specific pieces of Personal Information we have collected about you in the past 12 months.
- Right to Delete. Subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected from you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of the rights set out in this Privacy Policy by doing so directly on our website or by contacting us using the contact information below.
We commit not to discriminate against you when you exercise any of these rights. We may ask you for information to verify your identity, such as email address or account information, before processing your request. You are permitted to designate an authorized agent to make requests on your behalf. We will respond to your request promptly as required by applicable law.
Complaints
Please contact us using the information below if you have any problems regarding how we handle your personal data. If you are not happy with how we handled your complaint, you may be able to challenge our ruling, depending on where you reside. You can do this by contacting us using the information below, or you can file a complaint with the local data protection agency.
International Users
We may transmit, store, and process your personal information outside of the country in which you currently reside, including the United States. Please be aware of this. Employees, partners, and outside service providers in these nations also process your personal data.
Unless the data transfer is to a nation that has been found to provide an adequate level of protection, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, if relevant, if we transfer your personal information outside of Europe.
Contact Us
Please email us at Customcare@Celestialprom.com if you have any concerns about our Privacy Policy, our privacy practices, or if you would want to exercise any of your rights.
Address: 618 Cottonwood Ln, Greenville, MS 38701
Email: Customcare@Celestialprom.com
